Shipping Policy

How long will delivery take?

We understand how exciting it is to receive your order! We currently offer a streamlined shipping service for all customers across the United Kingdom:

Standard Tracked Shipping (UK): Free.
Delivery takes 5–10 Business Days.
Fully tracked via Royal Mail or Evri.

Please note that delivery times are estimates based on business days (Monday to Friday) and may vary due to public holidays or carrier delays. We appreciate your patience and always work to deliver your order as quickly as possible.

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When will my order ship?

All orders are typically processed and shipped within 24–48 hours. Due to high order volumes during promotional periods, dispatch may occasionally be slightly delayed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

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How do I track my order?

As soon as your order ships, you will receive an email from Ockeo with your tracking number.

• Tracking information may take 24–48 hours to update after dispatch.
• You can track your order status directly here: Track My Order.

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What happens if my order is late?

While we do our best to meet delivery estimates, delays can occasionally occur beyond our control.

If your order has not arrived within the maximum estimated timeframe of 10 business days, please check your tracking link first. If you need further assistance, please submit a request via our Help Center.

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Shipping & Fulfillment

We prioritize efficiency to offer you the best possible price. Items are dispatched from our central fulfillment center directly to you.

Final delivery to your doorstep is handled by trusted local carriers, such as Royal Mail or Evri, ensuring your package is tracked and secure.

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